WE’RE PRETTY SURE IT’S THE POSTAL SERVICES FAULT.
I mean, you know as well as we do that longboarding is demanding on everyones gear. Any gear is going to get a few scratches and bruises.
Each new Get Your Goat deck is covered under our warranty. Our policy is that if we messed up and there is a defect or a problem with workmanship then we’ll replace your board free of charge.
So that having been said, If you feel your product is a warranty case please fill out the warranty request form. And keep in mind that all return shipping costs are the responsibility of the buyer.
Step 1 - Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty.
- Normal wear resulting from standard usage that occurs over time.
- Any problem resulting from misuse, abuse, impact or neglect.
- Damage to product resulting from improper care or unnecessary roughness.
- Parts or hardware that were lost or have gone missing AFTER receiving your shipment.
Step 2 - Send us an email at firstname.lastname@example.org and we'll follow up generally by emailing you out the Warranty Request Form. We want to see you back on your Get Your Goat gear almost as much as you want to use it, but please be patient we will work to get your case resolved as quick as possible.
Step 3 - We will contact you with further instructions, let you know how the dice rolled.